Privacy Policy

1. Introduction

TwinEdge AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our industrial IoT platform, websites, and related services (collectively, the "Services").

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Organization name and industry
• Authentication credentials (via Microsoft Entra ID)
• Billing information (processed by Stripe)

2.2 Device and Telemetry Data

When you connect industrial equipment, we collect:

• Device identifiers and configurations
• Sensor readings and operational metrics
• Equipment status and alerts
• Performance and efficiency data

2.3 Usage Data

We automatically collect:

• Browser type and device information
• IP address and geographic location
• Pages visited and features used
• Session duration and interaction patterns

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Train and improve our AI/ML models for predictive maintenance
• Detect, prevent, and address technical issues

4. Data Retention

We retain your data based on your subscription tier:

• Trial: 7 days of telemetry data
• Starter: 30 days of telemetry data
• Professional: 365 days of telemetry data
• Enterprise: Custom retention periods

Account information is retained until you delete your account or request deletion.

5. Data Security

We implement industry-standard security measures including:

• TLS 1.3 encryption for data in transit
• AES-256 encryption for data at rest
• Multi-tenant isolation with Row-Level Security
• Regular security audits and penetration testing
• SOC 2 Type II compliance (Enterprise tier)

6. Data Sharing

We do not sell your personal data. We may share information with:

• Service Providers: Cloud infrastructure (Microsoft Azure), payment processing (Stripe), email delivery
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data in a portable format
• Opt out of marketing communications
• Restrict or object to processing

To exercise these rights, contact us at privacy@twinedge.io

8. International Transfers

Your data may be transferred to and processed in countries outside your own. We use Standard Contractual Clauses and appropriate safeguards to ensure adequate protection for international data transfers.

9. Children's Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: